Terms of Use

Reservation policy

Requests and reservations are accepted via our web pages (e-mail or registration form), by post, telephone, fax or personally at the hotel reception. As the reservation would be valid the user needs to pay the advanced payment in the minimum amount of 20% of the full amount agreed with the Sales department of the hotel. The advanced payments can be effectuated ONLINE/BY CREDIT CARDS or OFFLINE via bank remittances, and personally at the hotel reception. The final account is carried out at the hotel reception prior departure. Specified prices are informative, and the hotel reserves the right to make changes. The change of the reservation is possible only in writing.

Cancellation policy

The reservation is valid from the date the advanced payment or the reservation fee is paid and kept until 24:00hrs at the day of arrival to the hotel. The reservation can be cancelled in writing, by e-mail of by fax30 days prior arrival latest i.e. before using the ordered and reserved services. The hotel reserves the right to keep the amount of 20% of full price per room for reservation expenses. In case the reservation prepaid in full amount is cancelled within 1-30 days prior arrival i.e. before using the ordered and reserved services, the hotel has no obligation to return 30% of the prepaid amount, the exception being illness or vis major. In case of no show the hotel keeps 100% of the prepaid advanced payment or reservation fee.